At Freshd, we stand behind the quality of our products and your satisfaction is our top priority. If you’re not completely satisfied, we offer a simple return process under the following terms:
Returns must be initiated within 14 days of receiving your order.
To be eligible, products must be unopened, unused, and in their original packaging.
All returns must be approved by our team first. Unapproved returns will not be accepted or refunded.
To request a return, please email us at sales@tryfreshd.com with the subject line:
“Return Request – Order #[Your Order Number]”
Include the following:
Your order number
A brief explanation for your return
Photos of the product (if applicable)
If your return is approved, we’ll send you instructions on where to send your package.
Once your return is received and inspected, refunds are issued to your original payment method within 7–10 business days.
Shipping charges are non-refundable.
Customers are responsible for return shipping fees unless the product was defective or incorrect.
We cannot accept returns on:
Opened or used products
Orders past the 14-day window
Unauthorized returns (those not approved by our team)
We offer a 90-day satisfaction guarantee. If you’re not happy after giving it a fair try, contact us — we’ll make it right.
Less than 1% of our customers request a refund — but when they do, we’ve got their back.